This agreement governs ZOTAIX membership: tiers and pricing, billing cycles, quota definitions, refunds and cancellation, benefit changes, redeem codes, concierge-confirmed activation, and the boundaries of member identity.
Membership tiers, benefits and prices are those displayed at the time of purchase. The current standard member price is CNY 20 per month, with the actual amount shown on the checkout page; enterprise and special-channel pricing follows written confirmation. No fees are charged beyond what is displayed and confirmed.
Membership is billed in monthly periods, effective for one period from activation or renewal. Tier changes generally take effect from the next period; if a period expires without renewal, the account returns to its base tier, and saved objects and archives are not deleted as a result.
Each tier carries monthly action credits covering generation, saving, download and similar operations, with different credit costs per action. Credits reset each monthly period; unused credits do not carry over, are not converted to cash and are not refundable as currency. Credits measure service usage and confer no financial rights.
You may cancel renewal at any time, effective at the end of the current period. Started billing periods are generally not refunded pro rata; where core benefits are unavailable for an extended time due to the platform, or where mandatory law requires otherwise, the applicable rules prevail. Refund requests can be submitted via the concierge email or the contact form.
The platform may adjust benefits and quota configurations for compliance, security or service-capacity reasons, with notice on the site or by email before the change takes effect. If a change materially disadvantages current members, you may cancel renewal at the end of the current period; changes do not retroactively affect services already confirmed and completed.
Redeem codes activate or extend membership periods. Once redeemed, a code binds to the current account and can be used only once. Codes must not be resold, split or used commercially; codes of unclear origin or linked to violating transactions may be voided. Redemption results follow the account page display.
Where a payment channel is not configured or temporarily unavailable, you may request activation via the contact form or concierge email; a human concierge verifies the payment record and activates the corresponding benefits. Activation time, period and benefits under this flow follow the concierge confirmation record.
Identities such as founding member or co-creation initiator represent participation records, courtesy eligibility and service priority; they are service benefits. They do not represent company equity, financial rights or any form of return arrangement, and must not be used as a basis for fundraising or promotion.
